Refund policy

RIGHT OF CANCEL

You have the right to cancel your purchase made on the website at any stage between placing your order and within 100 days of receiving your goods without explanation.

When you cancel a purchase we will refund your payment to your account as soon as possible and no later than 14 days after we have received the returned goods or, if received earlier, evidence from you that you have returned the goods.

If you choose to cancel a purchase you must return the goods in the same condition and quantity as when you received them.

Refunds will be transferred to the payment card with which the purchase was made unless agreed otherwise between us.

If you want to return a purchase, please contact our customer service at gjd@damask.dk or by phone +45 75 52 27 00.

RIGHT OF RETURN

Goods bought at Georg Jensen Damask can be returned within 100 days. You can return the item by sending it to:

Georg Jensen
Dielselvej 1                                                                                                                                                                      6000 Kolding
Denmark
gjd@damask.dk
Tel. + 45 75 52 27 00

COMPLAINT

If you have a complaint, please include a note with the reason for the return and your contact details when you return the item. This way we know the reason for your return and we can get in touch with you if we have any further questions.  

As a consumer, you have a two-year guarantee. Therefore, we also ask you to provide a receipt/invoice for the item that is the subject of the complaint. If you are unable to provide a copy of your receipt/invoice, please contact customer service.

If you have any questions, please feel free to contact customer service by e-mail: gjd@damask.dk.